If you have a property loss, our main goal is to get things back to normal as soon as possible. First, if it is an emergency situation, call emergency services immediately. If no emergency is present, follow the steps below to help us ensure your claim is handled quickly and efficiently. Take the necessary precautions to protect your property from further damage. In the event of personal injury, obtain the names and addresses of individuals involved and witnesses. Contact your agent (Us!) (734) 287-2400 as soon as possible to report your claim. If your claim involves theft to your home, your policy requires you to call the police and file a report. If you’re unable to reach your agent after normal business hours, we provide an after-hours claim reporting phone service for claim emergencies. The service is available on weekdays from 5 p.m. to 8 a.m. and 24 hours a day on weekends and holidays. 1-888-252-4626 Take photos (or videos) of damage.